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RETURN & EXCHANGE POLICY:
The merchandise was purchased only through www.RockstarCrisis.com or by telephone at +1 650 549 GLAM
- All exchanges must be authorized within thirty (30) days of original receipt of delivery;
- Merchandise must be returned within 30 days of purchase date.
- ALL Canvas Prints, Posters, & Prints are NON-REFUNDABLE. Exchanges ONLY.
- Merchandise must be unworn and unwashed and free from any lotions, oils.
- Merchandise must have all tags, including any RockstaR CrisiS hangtags attached.
- Any merchandise marked "Final Sale" cannot be returned.
- All unworn RockstaR CrisiS must be free of damage, any signs of wear including creases, stretching, stains or any other visible signs of usage.
- Compression products immediately form to your body shape if worn for any length of time. Remember to only briefly try on products if you are considering an exchange; All returned items must be unused, in its original packaging, in salable condition with any clothing tags, stickers or company information still attached.
- Any bands returned damaged and/or worn will be denied an exchange & returned to you at your expense.
- All authorized transactions will be credited to the original credit card used, less the original shipping and handling fees charged to you. Please allow up to 2 billing cycles for the credit adjustment to appear on your credit card statement.
REFUNDS AND PROCESSING
- Refunds will be processed within approximately 7 business days after the product is received back and verified.
- Original shipping charges are non-refundable.
- You will be responsible for all shipping charges. We strongly recommended that you use a traceable and insurable shipping method. Until our warehouse confirms receipt of your item and we inspect the item so that it meets our return and/or exchange criteria, we will be unable to issue a refund. We are not responsible for lost or damaged returned packages. Exchanges will be processed within 5-10 business days of our warehouse receiving your item.
- Store Credit can only be used online at our website, www.rockstarcrisis.com.
- Store Credit cannot be transferred to another person or account.
- Please treat Store Credit like cash.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Store credit is provided in U.S. Dollars.
- For more information about Store Credit, please contact Customer Care.
RETURN & EXCHANGE FORMS
- Download our form here and complete all fields. Enclose the form inside your package with your item(s).
- Ship your unworn/unused item(s) with your order number clearly written on the outside of the package.